Returns & Refunds Policy

At waterdrop®, we want you to be completely satisfied with your hydration experience. If you are not happy with your purchase, you can return unopened items within 14 days of delivery for a full refund.

1

Check Eligibility

Ensure your items are unopened, in their original packaging, and within the 14-day return window from the date of delivery.

2

Contact Support

Email our customer service team with your order number and the reason for your return to receive a Return Authorization and the correct return address.

3

Pack and Ship

Securely pack your items and ship them back to us using a trackable shipping service; please note that return shipping costs are the responsibility of the customer.

4

Receive Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing