Frequently Asked Questions

Everything you need to know about waterdrop® Microdrinks and your order.

What exactly is a waterdrop® Microdrink?

A waterdrop® is a small, sugar-free cube that adds delicious fruit and plant extracts to your water. Simply drop it into 15-20 oz of still or sparkling water, let it dissolve, and enjoy a refreshing drink enriched with valuable vitamins.

Are your products suitable for diabetics or keto diets?

Yes. Our Microdrinks are completely sugar-free and contain less than 5 calories per serving. We use a touch of stevia or sucralose for sweetness, making them an excellent choice for those managing blood sugar or following a ketogenic lifestyle.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $50. For orders below this threshold, a flat-rate shipping fee is applied at checkout.

What is your return policy for food items?

Due to food safety and hygiene regulations, we can only accept returns on unopened and sealed packaging within 14 days of delivery. If you receive a damaged product, please contact our support team immediately for a replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna or Afterpay.

Are the Microdrink cubes eco-friendly?

Sustainability is at our core. By using waterdrop®, you reduce plastic bottle consumption by 98% compared to pre-filled bottled beverages. Our individual blister packs are recyclable and designed to keep the natural extracts fresh without preservatives.